Privacy Policy

Policy1. Introduction
‍At PlayLingo, we are committed to protecting your privacy while you enjoy learning languages through your favorite games.

This Privacy Policy explains how we collect, use, share, and protect your personal data. PlayLingo is managed by Evana Designs, and we comply with the European Union's General Data Protection Regulation (GDPR).

‍2. Data Controller
‍The company responsible for managing your data is:Evana DesignsAv. Roma 23, 14, 0443005 Tarragona, SpainEmail: sales@evanadesigns.net
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‍3. Data We Collect and Its Use
‍We collect data to provide you with our services, enhance your experience, and, in some cases, send you promotional information. Here are the types of data we handle:Registration Data: Your email and name to create your account and personalize your experience.Gaming Data: Your preferences (such as favorite games) and identifiers to connect you with teachers.Session Data: Schedules and, if applicable, recordings to organize and improve classes.Payment Data: Information processed by third parties for payments (we do not store it).Usage Data: Information about how you use the App, collected with tools like Hotjar and Google Analytics.Marketing Data: Used in Facebook Ads and Mailchimp for advertising and promotional emails (with your consent).

‍4. How We Use Hotjar, Google Analytics, Facebook Ads, and Mailchimp
‍We use these tools to improve our services and communicate with you:Hotjar: Analyzes how you navigate the App to optimize its design and functionality.Google Analytics: Collects data about your use of the App to better understand your preferences and enhance the experience.Facebook Ads: Displays personalized ads based on your behavior and interests.Mailchimp: Sends emails with news and promotions, if you have agreed to receive them.You can choose not to participate in these tools (see section 8).

‍5. Legal Basis
‍We process your data because:You give us your consent when registering or accepting communications.It is necessary to fulfill the contract of providing you with our services.We have a legitimate interest in improving the App and preventing fraud, always respecting your rights
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‍6. Who We Share Your Data With
‍We share data only when necessary:With teachers to organize sessions.With payment processors for transactions.With providers like Hotjar, Google Analytics, Facebook Ads, and Mailchimp for analysis and marketing.With Discord for communication during sessions (please check their privacy policy).We do not share your data with others without your permission, except as required by law.

‍7. International Transfers
‍Some tools (such as Google Analytics, Facebook Ads, or Mailchimp) operate from countries outside the EU, like the United States. We ensure your data is protected with measures such as standard contractual clauses approved by the European Commission.

‍8. Your Rights
‍You have rights over your data under the GDPR:Access: See what data we have.Rectification: Correct incorrect data.Deletion: Request that we delete your data.Objection: Refuse certain uses, such as marketing.Portability: Take your data to another provider.To exercise them, write to sales@evanadesigns.net. You can also:Disable Hotjar on their website.Use the Google Analytics opt-out add-on.Adjust ads in your Facebook account.Unsubscribe from Mailchimp using the link in our emails.

‍9. Security
‍We protect your data with encryption and strict controls. We regularly review our security to keep your data safe.

‍10. Retention
‍We keep your data only as long as necessary:Account data: until you delete your account (then, 30 days to erase them).Marketing data: as long as you consent to receive them.

‍11. Contact
‍If you have questions or want to exercise your rights, contact us:Evana DesignsAv. Roma 23, 14, 0443005 Tarragona, SpainEmail: sales@evanadesigns.net