Terms and Conditions

PlayLingo Terms and Conditions
Last Updated: 13/03/2025

1. Introduction
These Terms and Conditions ("Terms") govern your use of the PlayLingo mobile application and website (collectively, the "Platform") and the services provided through it ("Services"). The Platform is owned and operated by Evana Designs ("Company," "we," or "our"). By accessing or using the Platform, you ("User" or "You") agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. Definitions
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 User or You: Any person who accesses or uses the Platform.
Platform: The PlayLingo mobile application and website.
Services: The language learning services offered through the Platform, including gaming sessions with teachers.
Content: Any text, graphics, images, audio, video, or other materials available through the Platform.
 Company: Evana Designs, owner and operator of PlayLingo.
 Class: A scheduled learning session with a teacher through the Platform.
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3. User Accounts and Responsibilities
3.1 Age Restrictions
You must be at least 18 years old to use the Platform. By using the Platform, you confirm that you are 18 years of age or older.

3.2 Account Security
You agree to provide accurate and complete information when creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately if you suspect any unauthorized use of your account.

3.3 Prohibited Activities
You must not use the Platform for any illegal or prohibited purpose, including but not limited to:

Attempting to gain unauthorized access to the Platform or its systems.
Interfering with the proper functioning of the Platform.
 Using the Platform to transmit harmful code or malware.


3.4 Conduct During Classes
You must treat teachers and other users with respect.
Harassment, discrimination, or inappropriate behavior will not be tolerated and may result in the termination of your account.

4. Services and Bookings
4.1 Booking Classes
Classes are booked through the Platform by selecting a teacher, a game, and an available time slot.
Once a class is confirmed, you will receive a confirmation email with the session details.

4.2 Class Cancellation Policy
Notice Required: If you wish to cancel a confirmed class, you must provide notice at least 24 hours before the scheduled class time.
How to Cancel: You can cancel your class from your account in the "My Sessions" section of the Platform. If you need assistance, contact us at sales@evanadesigns.net.
Charge for Non-Compliance: If you cancel with less than 24 hours' notice or fail to attend the scheduled class, you will be charged 100% of the class fee, as the teacher's time has been specifically reserved for you.
Exceptions: In exceptional circumstances (such as medical emergencies), we will review late cancellation requests on a case-by-case basis. Please send your request and any relevant documentation to sales@evanadesigns.net.

5. Payments, Refunds, and Free Trial
5.1 Payments
The Platform offers a one-time 30-minute free trial session for new users. After the trial, you must purchase individual sessions or subscribe to a plan to continue using the Services.
Payments are processed through third-party payment processors. We do not store your payment information.
All fees are non-refundable, except as required by law.

5.2 Free Trial
New users are eligible for one 30-minute free trial session.
To access the trial, you must register with a valid email address.
We reserve the right to modify or discontinue the free trial offer at any time.

5.3 Right of Withdrawal
Under EU law, you have the right to withdraw from this contract within 14 days without giving any reason. However, if you have already used the Services during this period, you may be required to pay for the value of the Services provided.
To exercise this right, contact us at sales@evanadesigns.net

5.4 Price Changes
We may change our prices at any time. Changes will not affect existing subscriptions until renewal.

6. Intellectual Property
The Platform and its Content are owned by the Company or its licensors and are protected by copyright and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use the Platform and access the Content for personal, non-commercial purposes.
You must not copy, modify, distribute, or create derivative works from the Platform or its Content without prior written permission.

7. Third-Party Platforms
The Platform may integrate with third-party platforms, such as Discord, for communication during classes.
Your use of these platforms is subject to their respective terms and conditions and privacy policies.

8. Termination
The Company may terminate or suspend your account at any time, with or without cause, and with or without notice, especially in case of violation of these Terms.
You may terminate your account at any time by following the instructions on the Platform.
Upon termination, your right to use the Platform and Services will cease immediately, and we may delete your account and data, subject to our Privacy Policy.

9. Liability and Disclaimers
The Company provides the Platform and Services "as is" and makes no warranties, express or implied, regarding their quality, accuracy, or reliability.
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or Services.
Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Changes to the Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on the Platform or through other means.
Your continued use of the Platform after the changes take effect constitutes your acceptance of the new Terms.

11. Governing Law and Dispute Resolution
These Terms are governed by the laws of Spain.
Any dispute arising from these Terms will be resolved through negotiation. If negotiation fails, the dispute will be submitted to the courts of Tarragona, Spain.
Alternatively, you may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

12. Contact Information
If you have any questions about these Terms, please contact us at:
Evana Designs
Av. Roma 23, 14, 04
43005 Tarragona, Spain
sales@evanadesigns.net